Technology doesn't equate to progress

The following conversation occurred this afternoon between a so-called customer service representative at Cingular and yours truly:

Cingular: What can I help you with today?

Boof (holding out cellular phone):  Last night, perfect working order.  Today, toast.  I'd like to fix this.

Cingular: Here is our warranty line.  You'll want to call them.

Supposedly, the new phone will be coming in five business days.  As you might imagine, today's conference call was somewhat (entirely) short-circuited by this development.  Some hurried email exchanges led to the following list emerging:

INDIANA (-1.5) over Philadelphia

Utah (-6.5) over CHARLOTTE

Washington over MIAMI (-8.5)

Atlanta (-3.5) over NEW JERSEY

NEW YORK (-8.5) over Oklahoma City

BOSTON (-10.5) over Denver

NEW ORLEANS (-8.5) over Portland

Milwaukee over MEMPHIS (-2.5)

Orlando over DALLAS (-3.5)

Houston (-5.5) over SAN ANTONIO

Phoenix (-6.5) over SACRAMENTO

LA LAKERS (-9.5) over Detroit

Last night: 1-2

Season: 60-59